This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from radaquatics.com (the “Site”).



When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”



- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.



We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).



We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics and Microsoft Clarity to help us understand how our customers navigate and interact with the Site--you can read more about how Google and Microsoft use your Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.



As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.



Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.



If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.



When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@radaquatics.com or by mail using the details provided below:

2110-580 Seaborne Ave, Port Coquitlam, BC, V3B 0M3, Canada


Joining is free, simply create an account and start earning points!

Please ensure you're signed in to your account before making a purchase.


For every $1 spent in our store, you will receive 1 RAD point.

Discounts, taxes, shipping, and gift card purchases do not earn points.


100 RAD Points rewards you with a $5 discount on your next purchase of $50 or more.

The minimum amount of points required to redeem a reward is 100 Points.

FAQ - Points

Yes, in order to earn and redeem points, you must sign up for an account. Sign up here for free and start earning RAD Points today!

If you already have an account, simply sign in before making a purchase.

You can earn points on almost every order you place on Radquatics.com.

$1 spent = 1 RAD Point*.

*Point rewards are calculated by the order subtotal, meaning you cannot earn points on coupon discounts, taxes, and shipping.

For example: if you are about to place an order of $100 before taxes and shipping, and you have a $10 coupon that you would like to use, you will earn points for the $90 that you are spending, therefore you will earn 90 RAD Points.

IMPORTANT: Please ensure you're signed in to your account before making a purchase or you will not receive your points on that purchase.

Yes! After you place an order and receive your items, you will receive an email to write reviews about your purchased products, you can earn 50 RAD points for writing a product review.

Please note, writing several reviews for one product will not reward you with extra points and will likely result in your account being banned.

We are unable to reward points if you do not sign in to your account prior to making a purchase.
Please ensure you are signed in.

Unfortunately, we are unable to combine points from two accounts into one. Before placing an order, please ensure that you are logged into the correct account.

No, you cannot earn points for purchasing a gift card.

Yes, points are issued when the gift card is used to make a purchase, not when the gift card is initially purchased. This is done to prevent points from being awarded twice.

Unfortunately, we are unable to award points for purchases made before the launch of our loyalty program. That being said, to commemorate the introduction of our loyalty program, we've given 200 RAD Points to everyone who placed an order before April 29, 2022. 

Points are rewarded once the order status is "Paid", therefore canceling or refunding an order will deduct the points you had earned on the order.

Points Value & Redeeming

Every 100 RAD Points = $5 discount on your next qualified order.

Please note: You can only redeem points in increments of 100s. For example: If you have 275 points, you can only redeem 200 of your points for a $10 discount reward.

The Minimum amount of points required to redeem a reward is 100 Points.

*Please note: You can only redeem your points on a minimum order subtotal of $50 or more.

To view or redeem your points:
1. Click on the RAD Rewards button at the bottom left of every page.
2. Login to your account and if you have points, they will show up at the top of the panel.
3. Click on Ways to redeem.
4. Use the slider to select the number of points you would like to use, then click Redeem.
5. You will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.